GPT

Post-Mortem Document Template

Post-Mortem: [Incident Title] Date: YYYY-MM-DD Severity: SEV[1-4] Duration: [start time] – [end time] ([total duration]) Author: [name] Status: [Draft / Review / Final] Executive Summary [2-3 sentences: what happened,

Prompt text

Original English text. Replace placeholders with your own details.

# Post-Mortem: [Incident Title]

**Date**: YYYY-MM-DD
**Severity**: SEV[1-4]
**Duration**: [start time] – [end time] ([total duration])
**Author**: [name]
**Status**: [Draft / Review / Final]

## Executive Summary
[2-3 sentences: what happened, who was affected, how it was resolved]

## Impact
- **Users affected**: [number or percentage]
- **Revenue impact**: [estimated or N/A]
- **SLO budget consumed**: [X% of monthly error budget]
- **Support tickets created**: [count]

## Timeline (UTC)
| Time | Event |
|-------|--------------------------------------------------|
| 14:02 | Monitoring alert fires: API error rate > 5% |
| 14:05 | On-call engineer acknowledges page |
| 14:08 | Incident declared SEV2, IC assigned |
| 14:12 | Root cause hypothesis: bad config deploy at 13:55|
| 14:18 | Config rollback initiated |
| 14:23 | Error rate returning to baseline |
| 14:30 | Incident resolved, monitoring confirms recovery |
| 14:45 | All-clear communicated to stakeholders |

## Root Cause Analysis
### What happened
[Detailed technical explanation of the failure chain]

### Contributing Factors
1. **Immediate cause**: [The direct trigger]
2. **Underlying cause**: [Why the trigger was possible]
3. **Systemic cause**: [What organizational/process gap allowed it]

### 5 Whys
1. Why did the service go down? → [answer]
2. Why did [answer 1] happen? → [answer]
3. Why did [answer 2] happen? → [answer]
4. Why did [answer 3] happen? → [answer]
5. Why did [answer 4] happen? → [root systemic issue]

## What Went Well
- [Things that worked during the response]
- [Processes or tools that helped]

## What Went Poorly
- [Things that slowed down detection or resolution]
- [Gaps that were exposed]

## Action Items
| ID | Action | Owner | Priority | Due Date | Status |
|----|---------------------------------------------|-------------|----------|------------|-------------|
| 1 | Add integration test for config validation | @eng-team | P1 | YYYY-MM-DD | Not Started |
| 2 | Set up canary deploy for config changes | @platform | P1 | YYYY-MM-DD | Not Started |
| 3 | Update runbook with new diagnostic steps | @on-call | P2 | YYYY-MM-DD | Not Started |
| 4 | Add config rollback automation | @platform | P2 | YYYY-MM-DD | Not Started |

## Lessons Learned
[Key takeaways that should inform future architectural and process decisions]

Source & attribution

Awesome Prompts · Awesome Prompts

Source-listed license: GPL-3.0. Prompt text is preserved; titles and previews may be shortened for display. Source examples are not NexGateHub test results.

View original source ↗ · Source credits & licenses

Explore more prompts →